Privacy Policy

Who we are

Stone Lantern Bonsai Nursery is a bonsai nursery, and our website address is: http://www.stonelantern.co.za

We respect your privacy. It is our policy and priority to ensure that all personal information collected from you remains private and secure. To earn your trust and confidence, we are disclosing our privacy practices and the uses of the information we gather.

Please note that this web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our clients to be aware when they leave our site and to read the privacy statements of each web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

What personal data we collect and why we collect it

We collect personal identifiable information from our clients when they make a purchase via our website. This information is used for billing purposes.

Personal identifiable information is also collected when you register for an account on our system. All the downloads you buy from us will be linked to your account on our system.

We also collect personal identifiable information via our contact form when you email us. This information is used to reply to your email.

Our website also collects information in the form of cookies such as when you opt-in to saving your name, email address and password. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks.

This website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We use both Google Analytics (https://policies.google.com/) and Bing Webmaster Tools (https://privacy.microsoft.com/en-GB/) to track users progress throughout our website. This information collection is not personally identifiable and shows only basic information as the pages visited, date and time stamps. This data is used for analytical purposes only. You can view these companies’ privacy statements on the links provided above.

Who we share your data with

We share data with the following companies: SnapScan (https://www.snapscan.co.za/) and (https://www.thecourierguy.co.za/)

The information we share with them is in the form of what was purchased and what the cost of the item on our website is as well as contact and delivery details for delivery purposes.

The privacy statements for these companies are listed below for your perusal.

SnapScan: https://www.snapscan.co.za/privacy-statement.html

The Courier Guy: https://www.thecourierguy.co.za/terms-conditions/

How long we retain your data

By South African Law, we must keep a record of all transactions done via this website for a period of five (5) years. All information we collect, even personal identifiable information is kept for five (5) years before it is permanently deleted.

What rights you have over your data

You may request that we erase any personal data we hold about you and we will delete as much as we are allowed to, but data we are obliged to keep for administrative, legal, or security purposes cannot be deleted.

Where we send your data

We do not send your data anywhere except for sharing purchasing information with our payment processors for purposes of billing as outlined above. These companies have proven themselves to be just as dedicated in protecting your personal data as we are.

Your contact information

Any questions regarding this Privacy Policy can be addressed to us via our contact form on this link: https://www.stonelantern.co.za/contact-us/.

Additional information

How we protect your data

We take every precaution to protect our clients’ information. When clients submit sensitive information via the Web site, their information is protected both online and off-line.

When our order form asks clients to enter sensitive information, that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, the lock icon at the top of your web browsers becomes locked, as opposed to unlocked, or open, when clients are just ‘surfing’.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect client-information off-line. All our clients’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our orders manager or a customer service representative) are granted access to personally identifiable information. ALL employees are kept up to date on our security and privacy practices. Any time new policies are added; our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our clients’ information is protected.

What data breach procedures we have in place

If a data breach does occur despite our best efforts to prevent it, we will notify our customers of any confirmed data breaches that has occurred. It is our customers’ responsibility to notify relevant supervisory authority and any affected data subjects of the data breach.

What third parties we receive data from

This website does not receive data from any third parties.

What automated decision making and/or profiling we do with user data

We do not use any automated decision making and/or profiling on this website.

Industry regulatory disclosure requirements

Though we make every effort to preserve client privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our web site.

We have no intention of selling our business, but if we go through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, clients’ personal information will, in most instances, be part of the assets transferred.

We may modify the Privacy Policy at any time, upon notifying you through a service announcement or by sending an email to your primary email address. If we make significant changes to the Privacy Policy that affect your rights, you will be provided with at least 30 days’ advance notice of the changes by email to your primary email address. If you think that the updated Privacy Policy affects your rights with respect to your use of our products or services, you may terminate your use by sending us an email within 30 days. Your continued use after the effective date of changes to the Privacy Policy will be deemed to be your agreement to the modified Privacy Policy. You will not receive email notification of minor changes to the Privacy Policy.

Last Update – 2022-04-12

Print Friendly, PDF & Email