Frequently Asked Questions
Yes, we do ship anywhere in South Africa. We make use of The Courier Guy. The cost of shipping will be determined by the size, weight, and destination of the item. Shipping take 3 to 5 working days to reach it destination.
We do ship trees and large pots. Additional costs will apply for crating. We crate the trees and large pots before shipping. Though we will do our best to carefully pack the tree, we can unfortunately not obtain/offer insurance on trees or ceramic pots.
We are at 32 Owl street, Joostenberg Vlakte, and we are open on Wednesday to Saturday 10 to 3 and Sunday 10 till 2. We are closed on Mondays and Tuesdays. We do offer card facilities.
We do offer different courses throughout the year. The courses will be related to seasonal work. Workshops will be beginners’ courses, repotting and styling workshops, rock planting workshops, etc. We publish our courses on the website at https://www.stonelantern.co.za/information/workshops/
We also do offer one-on-one workshops where you will work with one of our team who will assist you. Workshop our need to be booked in advance to ensure that one of our professionals are available to assist you. Cost of workshops R320/hour. You can contact us at info@stonelantern.co.za or on 0833750446.
Our beginners course are from 09:00 till 14:00 at the nursery in our classroom. There can be up to 12 persons in a workshop. Minimum number of people will be 5. Bookings are essential as some of the courses are fully booked well in advance.
The first part of the course covers theory and during the last part you will prune, style and repot your own tree.
The course includes the following:
A workbook that you can take home
A tree in a black bag (that you will style and design)
Bonsai Wire
Bonsai Soil
Training pot
Name tag to write the details of the tree on.
After the workshop you will have a bonsai tree that you styled and repotted during the course that you can take home.
Coffee and Tea will be available during the course. You need to bring your own lunch or something to eat.
Cost is R750 per person and R1350 for a couple.
Go to our online shop https://www.stonelantern.co.za/shop/ You can choose the different items that you want to buy. When you have finished doing you shopping you need to click on the cart to check out and pay. If you have not registered your details on the website yet you will need to do it before you can continue. Please ensure that you enter the correct details for shipping purposes. Make sure your street number is correct and that you spelled your street and email address correct. The courier company will give you updates on the status of your order and will send you a pin number that you need to give to the delivery guy on receiving your order. Correct details will ensure the fastest delivery time. Do make use of the additional information on delivery instructions should you have specific needs.
After registration the check out system will give you the option of collecting from the nursery or making use of courier services.
Should you decide to use the courier service, the online system will calculate the courier cost and it to your invoice.
You can then choose to check out. You will be given the option of paying via EFT or Card.
EFT payments can take up to 3 days to clear into our account, and on confirmation we will ship your order.
With card payment we make use of Snapscan with 3D security. The 3D security will ask you to confirm on your cellphone or banking app that its you making the payment. It’s an extra few steps that you need to take but it helps to keep you and your banking account secure.
We will immediately be notified of your payment via Snapscan and will ship your order within 2 working days.
When you check out of the online store you will be given the option of doing a card payment or EFT.
With a card payment we make use of Snapscan to process your payment and we have included added an additional security measure (3D scan) to make sure that its you that are making the payment. Snapscan will take you to their secure site where you will be asked to enter your card details. The additional security measure 3D scan will ask your bank to send you a notification with which you will need to confirm that its you. Normally it is a confirmation or OTP on your banking app. Sometimes when the banking system is very busy it can take a bit longer for the financial facilities to communicate and send you the notification.
When you make an EFT we will see on the system that you chose the option to make an EFT and will await confirmation from our bank that we received the payment. It can take up to 3 bank working days to clear. On confirmation that we received the payment we will process your order.
When you make an EFT we will see on the system that you chose the option to make an EFT and will await confirmation from our bank that we received the payment. It can take up to 3 bank working days to clear. On confirmation that we received the payment we will process your order.
If you still want to send us the POP please send it to info@stonelantern.co.za
With a card payment we make use of Snapscan to process your payment and we have included added an additional security measure (3D scan) to make sure that it’s you that are making the payment. Snapscan will take you to their secure site where you will be asked to enter your card details. The additional security measure 3D scan will ask your bank to send you a notification with which you will need to confirm that it’s you. Normally it is a confirmation or OTP on your banking app. Sometimes when the banking system is very busy it can take a bit longer for the financial facilities to communicate and send you the notification.
We do sell bonsai starter kits. We packed out bonsai starter kits in a sturdy box that can be used for display purposes in retail, can easily be wrapped as a gift, and it is strong enough to send by courier.
We can also customize the box as a corporate gift with your company branding details and colors on it. Please contact us for further details at info@stonelantern.co.za
The starter kit includes:
Bonsai pot
Netting to cover the drainage hole
Bonsai soil
Decorative gravel
3 Seeds
Name tag to write the date you planted your seed as well as plant information on
Wire to start forming your tree
Instructions
Its all packed in a sturdy box that can be shipped or wrapped as a gift.
We do supply to several retail nurseries. Should you be interested in selling our products in your retail store please contact us at info@stonelanter.co.za for further details.
We do offer discount on bulk purchase and wholesale. Please contact us for more information at info@stonelantern.co.za
We make use of The Courier Guy. They have got a basic surcharge for parcels up to 5 kg. You will not be able to reduce this basic surcharge but by adding additional items to a total of 5kg you can reduce the cost per item.
We will pack and ship your order within 2 working days from receiving it. We make use of The Courier Guy as preferred courier company. All items will be packed in suitable box or wrapping. Fragile items will be packed in additional protective wrapping in double sided boxes.
Special packaging methods will be used for live plants to protect them from handling by the courier company and movement while in transit. Smaller plants will be wrapped to limit movement as well as to prevent evaporation, retaining moisture for period of the trip.
Bonsai do not travel well, but we will do our best to prevent damage during shipping. Larger plants will be crated to prevent damage. Crating the trees will add additional costs.
We will pack and ship your order within 2 working days from receiving it. All items will be packed in suitable box or wrapping. Fragile items will be packed in additional protective wrapping in double sided boxes.
Special packaging methods will be used for live plants to protect them from handling by the courier company and movement while in transit. Smaller plants will be wrapped to limit movement as well as to prevent evaporation, retaining moisture for period of the trip.
Bonsai do not travel well, but we will do our best to prevent damage during shipping. Larger plants will be crated to prevent damage. Crating the trees will add additional costs.
We will pack and ship your order within 2 working days from receiving it.
Please note that when you make an EFT we will see on the system that you chose the option to make an EFT and will await confirmation from our bank that we received the payment. It can take up to 3 bank working days to clear. On confirmation that we received the payment we will process your order.
After packing your order, we arrange with The Courier Guy for collection and delivery of your order. When we place the booking, we receive a way bill number unique to your shipment. We will send you this number as well as a web address where you can track your order.
Please ensure that you enter the correct personal details on the online store. Ensure that you added the correct street address, postal code for your area as well as the cell phone number and email address.
The Courier guy will send you an email notifying you when delivery will take place and will give you a unique pin to give to the delivery man to ensure that you receive your parcel.
We are at 32 Owl street, Joostenberg Vlakte, and we are open on Wednesday to Saturday 10 to 3 and Sunday 10 till 2. We are closed on Mondays and Tuesdays.
Please take note that we handle several order every day. Should you want to collect your order soon after placing your order please contact us to make sure that its ready for collection on 0833750446
Unfortunately, we do not have an option for free delivery
We appreciate your feedback regarding the products that you purchased. Please send us a review on your experience of our service and products and help us and others to decide on the right product.
You can write a review on the bottom of the front page here https://www.stonelantern.co.za/ or you can leave a review at the page of each specific product.
Your review voucher / coupon / code can be used when purchasing items from our online shop. You can only use the voucher / coupon / code on its own and not together with any other coupons or promotional codes. You will also not be able to use a voucher on items that already marked with a discount. Please also note that voucher / coupon / code does have an expiry date.
After you made you selection on the online shop and proceed to checkout you will be asked to enter your voucher / coupon / code. The commerce system will then calculate the discount from your order
We do have a monthly newsletter as well as additional promotional emails. By law you will need to register and give us permission to add you to our mailing list. We will not sell your personal details to any third party. You can register by clicking here
You can also go to our website and read the What to do newsletter here https://www.stonelantern.co.za/information/what-to-do-this-month/
We do have a monthly newsletter as well as additional promotional emails. By law you will need to register and give us permission to add you to our mailing list. We will not sell your personal details to any third party. You can register by clicking here https://stonelantern.us14.list-manage.com/subscribe?u=eac7e99e776ed2884226833cc&id=43c5a71f16
We have a hospital/ boarding section where we look after sick trees or where you can book you bonsai in for the period that you are going on holiday or working away from home.
You can go away from home while we will take care of your tree until you return.
We charge a fee per day for boarding or care of sick trees.